Credit Guide

Credit Guide — Beewize Pty Ltd

Important: This Credit Guide provides key information about Beewize Pty Ltd, the credit services we provide, how we are paid, and how you can make a complaint. This guide should be given to you as soon as practicable after it becomes likely we will provide credit assistance, and before a credit contract is entered into.

 

Licensee details

Credit Licensee: Beewize Pty Ltd

Australian credit licence: 566864

AFCA membership number: 117635

Business address: 9/26 Francis Forde Boulevard, Forde, ACT 2914

Phone: (02) 6169 7464

Email: office@beewize.com.au

Website: www.beewize.com.au

 

Credit services we provide

Beewize Pty Ltd provides credit assistance and acts as an intermediary between consumers and credit providers (lenders).

This may include:

•Discussing your requirements and objectives.

•Collecting information and documents to assess loan options.

•Suggesting a particular credit contract, credit provider, or credit limit increase.

•Assisting you to apply for a loan (including submitting an application and supporting documents).

•Liaising with the lender, valuer, insurer, and other parties through to settlement (where relevant).

 

Responsible lending and preliminary assessment

We will make reasonable enquiries about your requirements and objectives and your financial situation, and take reasonable steps to verify relevant information you provide.

You may request a copy of our preliminary assessment (where applicable) within applicable timeframes.

 

Lenders and product range

We may have access to a panel of lenders (which can include banks, non-bank lenders, and specialist lenders).

If requested, we can tell you which lenders we have considered for you and the reason a particular product is recommended.

 

Fees you may pay

In many cases, Beewize Pty Ltd does not charge the consumer a direct fee for standard mortgage broking services.

If a fee is payable by you, we will disclose it to you before it becomes payable, and where required we will provide a written quote that states the services and the maximum amount to be charged.

Current booking policy: We do not charge appointment cancellation fees or no-show fees.

 

Commissions and other benefits

We may receive commissions from a lender if your loan settles (such as an upfront commission and/or a trail commission).

The exact commission amounts vary by lender and product and will be disclosed to you before you proceed (for example, in the lender documentation and/or our credit proposal disclosure).

We may also receive non-monetary benefits (for example, training, professional development, or sponsored events) from time to time; where required, relevant benefits will be disclosed.

 

Your privacy

We collect and handle personal information (including sensitive financial information) to provide credit assistance and manage your application.

Please refer to our Privacy Policy on our website for details of how we collect, use, disclose, and store personal information.

 

Dispute resolution (complaints)

Step 1 — Contact us (Internal Dispute Resolution)

If you have a complaint about our services, please contact us so we can try to resolve it.

Internal Dispute Resolution Contact:

Email: office@beewize.com.au

Phone: (02) 6169 7464

Mail: 9/26 Francis Forde Boulevard, Forde, ACT 2914

We will acknowledge your complaint promptly and aim to provide a final response within 21 days.

Step 2 — External Dispute Resolution (AFCA)

If you are not satisfied with our response, or if your complaint is not resolved within the timeframe above, you may lodge a complaint with the Australian Financial Complaints Authority (AFCA).

Beewize Pty Ltd is a member of AFCA. AFCA membership number: 117635.

AFCA Contact Details:

Phone: 1800 931 678

Email: info@afca.org.au

Mail: GPO Box 3, Melbourne VIC 3001

AFCA is a free, independent dispute resolution service for consumers.