Privacy Policy

Privacy Policy — Beewize Pty Ltd

Effective date: 17 January 2026

Business name: Beewize Pty Ltd
Australian credit licence:Australian credit licence 566864
Address: 9/26 Francis Forde Boulevard, Forde, ACT 2914
Email: office@beewize.com.au
Phone: (02) 6169 7464

This Privacy Policy explains how Beewize Pty Ltd (“Beewize”, “we”, “us”, “our”) collects, uses, discloses, stores and protects personal information, including information collected in connection with mortgage broking and related services.
Beewize Pty Ltd is authorised to engage in credit activities under Australian credit licence 566864.
This policy is intended to help you understand how we handle your personal information and how you can contact us about privacy.

Personal information we collect

We may collect personal information about you, including:

· Identity and contact details: name, date of birth, address, email, phone number.

· Verification information: copies of identification documents (for example, driver licence or passport details) and other verification information.

· Financial information: income and employment details, expenses, assets and liabilities, bank statements, tax information, credit-related information you provide, and details about existing loans.

· Loan and property information: details about the property you want to purchase/refinance, contract details, settlement details, and loan application details.

· Information about your interactions with us: meeting notes, call recordings (if you are notified), emails, and correspondence.

· Website information: if you use our website, we may collect technical information such as IP address, device identifiers, and usage data via cookies/analytics (see our Cookie Policy).

Sensitive information: As a broker, we may collect information that is sensitive or highly personal in nature (for example, details relating to financial hardship, health information relevant to insurance, or other sensitive details you choose to provide).
Where required, we will only collect sensitive information with your consent or as otherwise permitted by law.

How we collect personal information

We collect personal information when you:

· enquire with us, request a quote, or use our services;

· complete forms (online or paper) or provide documents;

· communicate with us by phone, email, in person, or via online meetings; and/or

· authorise us to obtain information from third parties (for example, lenders, employers, accountants, referrers, or credit reporting bodies where applicable).

We may also collect personal information from third parties where it is necessary to provide our services or where you have consented to the collection.

Why we collect, hold and use personal information

We collect, hold and use personal information to:

· provide mortgage broking services and assess product options that may suit your needs;

· prepare, submit and manage loan applications and supporting documentation;

· communicate with you about your enquiry, application, settlement, and ongoing loan matters;

· comply with legal and regulatory obligations (including record-keeping, dispute resolution, and compliance requirements);

· manage our business operations, quality assurance, training, and risk management; and

· improve our services and website (including analytics, if enabled and consented to).

If you do not provide personal information requested, we may not be able to provide you with our services or progress your loan application.

Who we disclose personal information to

We may disclose your personal information to third parties where needed to provide our services, including:

· lenders, aggregators and other credit providers (including for the purpose of assessing, processing, and administering your loan application);

· valuers, conveyancers/solicitors, settlement agents, insurers, and other parties involved in the loan process (where relevant);

· identity verification service providers and fraud prevention services (where relevant);

· our professional advisers (for example, accountants, auditors, lawyers) where necessary;

· IT and cloud service providers, communication providers, and other contractors who support our business operations; and

· regulators, courts, tribunals, law enforcement agencies, or dispute resolution bodies where required or authorised by law.

We take reasonable steps to require third parties who handle personal information for us to protect it and only use it for the relevant purpose.

Overseas disclosures

Some third-party service providers (for example, cloud hosting, analytics, or communications platforms) may store or process data on servers located outside Australia.
Where overseas disclosure occurs, we take reasonable steps to ensure appropriate safeguards are in place.

Direct marketing

We may send you information about services we believe may be relevant to you.
You can opt out of marketing communications at any time by contacting us using the details above or by using any unsubscribe mechanism provided.

Storage and security

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.
These steps may include secure systems and access controls, staff confidentiality obligations and training, and secure document handling/retention practices.
No method of transmission or storage is completely secure, but we work to maintain appropriate safeguards.

Access and correction

You may request access to personal information we hold about you and request corrections if you believe the information is inaccurate, out of date, incomplete, irrelevant or misleading.
Requests should be made in writing to office@beewize.com.au. We may need to verify your identity before providing access.
In some circumstances, access may be refused or limited as permitted by law. If we refuse access, we will explain why where lawful to do so.

Complaints

If you have a complaint about how we handle personal information, please contact us at office@beewize.com.au with details of your complaint.
We will investigate and respond within a reasonable time.
If you are not satisfied with our response, you may be able to escalate the complaint to an external dispute resolution body or the Office of the Australian Information Commissioner (OAIC).

Updates to this policy

We may update this Privacy Policy from time to time.
The latest version will be published on our website and will apply from the effective date shown at the top of this page.