Dispute Policy

Dispute Resolution Policy — Beewize Pty Ltd

Effective date: 17 January 2026
Business name: Beewize Pty Ltd
Australian credit licence:Australian credit licence 566864
Address: 9/26 Francis Forde Boulevard, Forde, ACT 2914
Email: office@beewize.com.au
Phone: (02) 6169 7464

This Dispute Resolution Policy explains how to lodge a complaint with Beewize Pty Ltd if you are dissatisfied with our service, and how we handle disputes and complaints.

Our commitment

We are committed to resolving complaints fairly, quickly and efficiently.
We take all complaints seriously and will consider your concerns in a respectful manner.

What is a complaint?

A complaint is an expression of dissatisfaction about our service or conduct, where you are seeking a resolution or response.
This includes complaints about loan advice, service delays, communication, fees, or any other aspect of our service.

How to lodge a complaint

You can lodge a complaint with us by:

· Email: office@beewize.com.au

· Phone: (02) 6169 7464

· In writing: 9/26 Francis Forde Boulevard, Forde, ACT 2914

When you lodge a complaint, please provide:

· Your name and contact details.

· Details of the complaint (including dates, amounts, and people involved where relevant).

· What outcome you are seeking.

· Any supporting documents (for example, emails, quotes, or correspondence).

Our response

We will acknowledge your complaint as soon as possible (generally within 1 business day of receipt).
We will investigate your complaint and aim to provide a substantive response within 21 calendar days.

If we cannot fully investigate or resolve your complaint within 21 days, we will:

· Keep you informed of progress.

· Provide you with a timeline for resolution.

· Explain what further steps are needed.

If you are not satisfied

If you are not satisfied with our response or resolution, or if we have not resolved your complaint within 21 calendar days, you may escalate your complaint to the Australian Financial Complaints Authority (AFCA).
AFCA is an independent external dispute resolution scheme.

AFCA contact details:
Phone: 1800 931 678
Email: info@afca.org.au
Online: www.afca.org.au
Mail: GPO Box 3, Melbourne VIC 3001

AFCA considers complaints at no cost to consumers.

Timeframes for lodging with AFCA

You may be able to lodge a complaint with AFCA if:

· You have first raised the complaint with us and you are not satisfied with our response; or

· We do not respond to your complaint within the timeframe above.

Interpreter and accessibility support

If you need an interpreter or have accessibility needs, please let us know and we will make reasonable arrangements to assist you.

Record-keeping

We keep records of complaints and our responses in line with legal and business requirements.
If you request it, we can provide copies of relevant communications, subject to privacy and legal restrictions.

Privacy

Information you provide when lodging a complaint will be handled in accordance with our Privacy Policy.

Contact us

If you have questions about this Dispute Resolution Policy, contact us using the details at the top of this page.